Complaints against Solicitors.

Published on 26 November 2010 by ian in blog

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Liverpool Solicitors Armstrongs  discusses complaints against Solicitors.

Armstrongs has a specialised unit which  deals with professional negligence claims against Solicitors.  But what if you wish to complain about your solicitor?

If you have a complaint it is usually the case that you should:

1.        Complain in writing to your solicitor about any poor service received or their bill.

2.        If you do not obtain a satisfactory resolution to your complaint then a complaint can be made to the Legal Ombudsman.

3.        They will concern themselves with the following instances;

(i)        Not done what you instructed them to do;

(ii)       Involved in unreasonable delay;

(iii)      Given you inaccurate or incomplete information;

(iv)      Failed to reply to your phone calls and letters or keep you informed of what is going on;

(v)       Failed to give you enough information about what they will charge you before they begin your case or give you your final bill.

The Legal Ombudsman cannot deal with a claim in negligence against your solicitor.

It may be the case that you have a complaint as to poor service but also a claim in negligence against your Solicitor.

Please call us on 0151 236 3737 or fill in the enquiry form  and we will advise you as to the best way to proceed.

www.armstrong-law.co.uk

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